Terms and conditions

Terms and conditions — RED CAPTAINS PRIVATE LIMITED These terms and conditions (“Terms”) govern your use of the Red Captains online store operated by RED CAPTAINS PRIVATE LIMITED (“we”, “us”, “our”). By browsing this website, creating an account, or placing an order, you agree to these Terms. 1. Company information Legal name: RED CAPTAINS PRIVATE LIMITED Official website: https://redcaptains.com Customer support email: support@redcaptains.com Customer support number: 18008895086 2. Eligibility You must be legally capable of entering into a binding contract under applicable Indian law to place an order. If you use the site on behalf of another person or business, you confirm that you are authorised to do so. 3. Account registration You are responsible for providing accurate account details and for keeping your login credentials confidential. All activity under your account is your responsibility. Notify us immediately if you suspect unauthorised access. 4. Products and pricing Product descriptions, images, and specifications are provided for guidance. We aim for accuracy but minor variations may occur. Prices are shown in Indian Rupees (INR) unless stated otherwise and may change without prior notice. The price payable is the price displayed at checkout when you complete payment or place a cash-on-delivery order. 5. Orders and acceptance An order request is an offer to buy. We may accept or decline an order for reasons including stock unavailability, pricing or listing errors, payment issues, delivery restrictions, or suspected fraud. Order confirmation (email/SMS/account status) indicates acceptance of that order. 6. Payment We accept the payment methods shown at checkout. You authorise us and our payment partners to charge the selected method for the order total, including applicable taxes, shipping, and fees. Failed or incomplete payments may result in cancellation. 7. Shipping and delivery Delivery estimates are indicative and begin after order confirmation and dispatch readiness. Delays may occur due to courier partners, weather, festivals, remote locations, or events outside our reasonable control. Risk in the goods passes to you on delivery (or attempted delivery, where applicable under courier rules). 8. Cancellations You may request cancellation before the order is shipped, subject to our store cancellation rules shown in checkout and your account. Once shipped, cancellation is handled under our returns process where eligible. 9. Returns, exchanges, and refunds Return and exchange eligibility, windows, and required proof follow the policies configured in our store settings and shown during checkout and on your order pages. Refunds, where approved, are processed to the original payment method or as otherwise communicated, within the timelines stated in our returns policy. 10. Doorstep refusal / return to origin (RTO) If a shipment is refused at the doorstep, left unclaimed, or returned to origin for reasons attributable to the customer (incorrect address, unreachable contact, refusal without valid defect claim, etc.), courier and handling costs may be recorded against the order and may affect refund amounts where permitted by our policies. 11. Product use and safety Use products only as intended and according to any manufacturer guidance supplied with the product (including helmets and other safety gear). We are not responsible for misuse, improper fit, or failure to follow safety instructions. 12. Intellectual property All site content, branding, logos, product imagery, and related materials are owned by or licensed to RED CAPTAINS PRIVATE LIMITED. You may not copy, modify, distribute, or commercially exploit site content without our prior written consent. 13. Acceptable use You agree not to misuse the website, attempt unauthorised access, disrupt services, submit malicious content, or use the store for unlawful purposes. 14. Limitation of liability To the fullest extent permitted by applicable law, RED CAPTAINS PRIVATE LIMITED is not liable for indirect, incidental, special, or consequential losses arising from use of the website or products. Our total liability for any order-related claim is limited to the amount you paid for the affected product(s) in that order. 15. Indemnity You agree to indemnify and hold us harmless from claims arising from your breach of these Terms, misuse of the site or products, or violation of applicable law. 16. Privacy Personal information collected for orders, accounts, and support is handled in line with our store practices and applicable data protection requirements. Contact support for privacy-related requests. 17. Governing law and disputes These Terms are governed by the laws of India. Courts at the competent jurisdiction applicable to RED CAPTAINS PRIVATE LIMITED shall have exclusive jurisdiction, subject to mandatory consumer protection rights that cannot be waived. 18. Contact for terms-related questions Customer support email: support@redcaptains.com Customer support number: 18008895086 Official website / support page: https://redcaptains.com You may also use the Contact us page on this store to open a support ticket. 19. Updates to these Terms We may update these Terms from time to time. The version published on this website applies from the date of posting. Continued use of the site after updates constitutes acceptance of the revised Terms.